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Returns

Returns

Tinker and Boo understand that sometimes you may need to return an item to us so we endeavour to make the process as easy as possible for you. Please see our Return Policy below.

  1. a) Types of returns and options available for full priced items
Return Reason Return Period Postage Responsibility falls to Options Available
Change of mind 14 Days from the date when the order was received. The Customer – Prepaid envelope Credit or Refund
Wrong Size 14 Days from the date when the order was received. The Customer – Prepaid envelope Credit or Refund
Received the wrong item: 14 Days from the date when the order was received. Tinker and Boo Exchange, Credit or Refund
Something is wrong with the garment If in a rare occurrence you receive a faulty or damaged item please get in contact with us as soon as possible, all issues are dealt with on a case by case basis. Tinker and Boo Exchange, Credit or Refund
Other If you have any other returns that do not fit into the categories please contact us through your account or by email. Case by Case Basis Case by Case
  1. a) Types of returns and options available for sale items
Return Reason Return Period Postage Responsibility falls to Options Available
Change of mind 14 Days from the date when the order was received. The Customer – Prepaid envelope Credit
Wrong Size 14 Days from the date when the order was received. The Customer – Prepaid envelope Credit
Received the wrong item: 14 Days from the date when the order was received. Tinker and Boo Credit or Refund
Something is wrong with the garment If in a rare occurrence you receive a faulty or damaged item please get in contact with us as soon as possible, all issues are dealt with on a case by case basis. Tinker and Boo Credit or Refund
Other If you have any other returns that do not fit into the categories please contact us through your account or by email. Case by Case Basis Case by Case

 

Returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account. All Exchanges require the customer to return the original item with a pre-paid envelope for us to return your new items.

 

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